Shipping:
Australian Orders:
Orders ship daily and arrive within 1 - 5 business days. Free shipping and returns on orders over $150.
International Orders:
Shipping rates vary on customers location. Orders ship daily, arriving in 6 -10 business days. Express shipping is also offered, arriving in 3 - 5 business days. Free shipping and returns on orders over $250 AUD.
Return and exchange hub now available in Europe - making shopping from anywhere easier than ever.
All international orders sent out are Delivery Duty Unpaid (DDU) - If additional charges apply, this will be the responsibility of the customer placing the order.
Refund Policy
We have a 20-day return policy, which means you have 20 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@erniold.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any returns related questions at info@erniold.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
As outlined on product pages, we advise against the use of packs/vests. Returns or refunds will not be accepted for pilling or abrasions caused from wearing packs/vests.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Privacy Policy
Collecting Personal Information
When you visit the ERNIOLD site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
Order information
- Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, PayPal details, email address, and phone number).
- Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Contact
For more information about our privacy practices, if you have questions, if you would like to make a complaint, or would like to view our full privacy policy, please contact us by e-mail at info@erniold.com.
Terms of Service
Overview
This website is operated by ERNIOLD Running. Throughout the site, the terms “we”, “us” and “our” refer to ERNIOLD Running. ERNIOLD Running offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
To view our full Terms of Service, please get in contact via info@erniold.com.