ERNIOLD offers $10 flat rate shipping within Australia and express shipping for $15. Free shipping applies to all orders over $150 within Australia.
Shipping rates vary on country of residence. Free shipping applies to all international orders over $160 AUD.
If shipping internationally, ERNIOLD does not have any control or influence on any customs duties or import tax charged when your order reaches its destination country. If additional charges apply, this will be the responsibility of the customer placing the order.
We have a 20-day return policy, which means you have 20 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any returns related questions at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Collecting Personal Information
When you visit the ERNIOLD site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
- Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, PayPal details, email address, and phone number).
- Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Terms of Service
This website is operated by ERNIOLD Running. Throughout the site, the terms “we”, “us” and “our” refer to ERNIOLD Running. ERNIOLD Running offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
To view our full Terms of Service, please get in contact via email@example.com.
Last updated: 04/04/2021